Shipping Policy

Kenjo Baby House Sdn Bhd currently ships within West Malaysia regions only.

 We do provide Courier Delivery and Delivery of Bulky Product(s). Your purchased product(s) normally will take up to 7 to 10 working days to reach your door step. However, please allows some delays due to courierservice scheduling. 

All orders placed by Mama before 12pm (Except Saturday) will be sent out to courier companies in the same working days. 

In the unlikely accurrence of a wrong product or damaged products being delivered, please contact our Customer Service Team within one month and a replacement will be delivered upon checking and identifying by our relevant team.

   Courier Delivery : 

For door- to- door delivery, we will attempt to deliver your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.

We will delivery your order to your door-step or someone you have authorized to receive the order on your behalf.


Delivery of Bulky Product(s) :

After order confirmation, our Logistics Department will need two days before the delivery proposed date to take place.
For any changes or enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 3-days in advance so that we can make the necessary arrangement.
In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 7-days from the date of first attempted failed delivery. If there is no response, your order will be cancelled without refunds.